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Work and Communicate Effectively in an ICT Environment


The skills and knowledge acquired in Work and Communicate Effectively in an ICT Environment are sufficient to be able to work and communicate effectively within organisational policies and governance arrangements, using information and communications technology (ICT) systems, equipment and software. It applies to individuals who may work under supervision with responsibility to support others within a small office environment.

At the completion of this course you should be able to:

  • work effectively within an IT environment
  • effectively communicate with clients and colleagues

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